velke's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how velke collects, uses, and protects your data.
velke ("we", "us") treats user privacy as a top priority. This Privacy Policy ("Policy") describes what information we collect when you use our website and services, how that information is processed, who it may be shared with, and what your rights are. Please read this policy carefully before using this site. By continuing to use the site, you agree to the terms of this policy.
What Information We Collect
velke collects user information in several ways. The main categories are described in detail below.
1.1 Registration and Account Information
Information you provide when opening an account includes:
- Full name and date of birth
- Email address
- Preferred username
- Mobile number (for verification)
- National ID or passport details (for KYC verification)
1.2 Financial and Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket number
- Transaction amount and date
- Transaction ID number
- Bank account details (where applicable)
1.3 Technical and Device Information
Information collected automatically while you use the site:
- IP address and geographic location
- Browser type and version
- Device type (mobile / desktop)
- Cookie and session data
- Time spent on the site and pages visited
1.4 Gaming Activity Information
Information related to your activity on the platform:
- Play history and betting records
- Win and loss information
- Bonus receipt and usage records
- Live chat and support conversation history
Purpose of Using Information
velke uses collected information only for the following legitimate and transparent purposes:
Account management and verification: Opening new accounts, completing identity verification (KYC), ensuring login security, and completing account recovery.
Financial transaction processing: Accepting deposits, managing withdrawals, and ensuring secure payments via bKash, Nagad, and Rocket.
Fraud prevention and security: Detecting suspicious activity, complying with anti-money laundering (AML) guidelines, and ensuring platform security.
Customer support: Answering your questions via 24/7 Bengali live chat, resolving complaints, and handling technical issues.
Service improvement: Analyzing user experience to improve game selection, website design, and overall service quality.
Relevant communications: Notifying you by email about new promotions, bonus offers, or important account updates — you can opt out of these communications at any time.
Responsible gaming: Monitoring user gaming behavior to identify potentially problematic patterns and provide appropriate support.
Cookies and Tracking Technologies
The velke website uses cookies and similar technologies to operate properly and to improve the user experience.
Essential Cookies
These cookies are required for the site's basic functionality — maintaining login sessions, security verification, and saving language preferences. Disabling them will prevent the site from working properly.
Analytics Cookies
These cookies help us understand which pages are visited most and where users spend the most time. This information is used to improve our services.
Functionality Cookies
These cookies are used to remember your preferences — such as your favorite game category or payment method — so you get a better experience each time you log in.
You can control cookies at any time by changing your browser settings. However, disabling essential cookies may prevent some features of the site from working correctly.
Sharing Information with Third Parties
velke does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Financial information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment gateways. These providers are governed by their own privacy policies.
Regulatory and Law Enforcement Authorities
Information may be provided to the relevant authorities to comply with legal obligations or court orders. Only the necessary information is disclosed in such cases.
Security and Fraud Prevention
If suspicious activity related to fraud or money laundering is detected, the relevant regulatory authority may be notified. This is necessary to protect users and ensure platform security.
Game Software Providers
To ensure game functionality and maintain fair play, our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — process limited gaming session data.
Data Security Measures
velke uses industry-standard security technology to keep your information safe. The key components of our security framework are described below:
SSL encryption
All data transmissions are protected by 256-bit SSL encryption.
Two-Factor Authentication
Two-factor authentication (2FA) is in place during login and withdrawals.
Password Hashing
Passwords are never stored in plain text — only strong hashes are used.
Regular Audits
System security checks and security audits are conducted on a regular basis.
Data Retention Period
velke retains your information only for as long as necessary or legally required. The retention period for specific categories of data is listed below:
- Account information: For the duration the account is active and for a minimum of 5 years after the account is closed (as required by law).
- Financial transaction records: A minimum of 7 years in accordance with international financial regulations.
- Gaming activity logs: A minimum of 3 years for responsible gaming monitoring and dispute resolution.
- KYC verification documents: For the full duration the account is active plus an additional 5 years.
- Live chat and support records: 2 years to ensure quality of service.
- Cookie and session data: Upon session end or when the browser is closed.
Your Data Rights
velke believes you should have full control over your own information. You may exercise the following rights:
Right to Access Information
You can request a complete copy of all personal information we hold about you at any time. We will provide it within 30 business days of receiving your request.
Right to Correct Information
If any information in your profile is incorrect or outdated, you can request a correction. We will update the information promptly and send you a confirmation.
Right to Delete Information
You can request the deletion of information that is not legally required to be retained. However, information related to active accounts and ongoing transactions may be kept for mandatory reasons.
Opt Out of Marketing
If you no longer wish to receive promotional emails or notifications, click the "Unsubscribe" link in any marketing message or contact our support team directly.
Right to Data Portability
You can request that your personal information be provided in a structured, commonly used, and machine-readable format (such as CSV or JSON).
Right to Restrict Processing
In certain circumstances — such as when there is a dispute about the accuracy of your data — you can request that processing of your information be temporarily suspended.
To exercise any of the above rights, please contact our support team. We generally respond within 30 business days, and this timeframe may be extended slightly for complex cases.
Protection of Minors' Information
velke's services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors.
Age verification is a mandatory step in the registration process. If we become aware that a minor has opened an account, we will immediately:
- Permanently close the account in question
- Securely delete all personal information collected
- Cancel any financial transactions and refund the applicable amount
Policy Changes and Updates
velke may update this privacy policy from time to time. Changes may be made due to service updates, new legal requirements, or technological developments.
For significant changes, we will notify you through one or more of the following methods:
- Sending a notification to your registered email address
- Displaying a visible notice on the site
- Noting the latest update date at the top of the revised policy
Continued use of the site after an update will be considered acceptance of the new policy terms. If you disagree with the changes, you have the right to close your account.
Privacy Contact
For any questions or complaints about this privacy policy, or to exercise your data rights, please contact us. Our support team is available around the clock in Bengali.
Send a Privacy Request
Contact us for any privacy-related matter, including requests to access, correct, or delete your information.
Email for Privacy Requests
For immediate support